Top 10 travel tech trends for 2020. It is also able to continuously learn from interactions with customers. However, in the future, it is hoped that this technology may be a… Example: Augmented reality within the travel industry. Published in: Technology, Business. This is undoubtedly the main character in the new ways of travel. Travel can also support business initiatives for networking, skills development, and recruitment. Example: A London City Guided Tour – 360 VR Video, Example: The World’s First Virtual Reality Travel Search and Booking Experience. Example: Big Data and predictive analysis. Check out these eight technology trends affecting travel and tourism to stay informed. Understanding and adopting the trends outlined above will allow you to provide a better experience for your customers and can also help you to optimise revenue management and overall business performance. Recently, virtual reality technology has gained the market of entertainment; however, distinguished specialists of the travel and hospitality industry have already realized it to be one of the most promising tech trends! This will allow travel companies to process payments much more quickly, including in situations where customers do not have access to cash, or their credit or debit card. The application of technology in tourism, whether it be in the vacation-planning process or during the actual vacation, is changing the entire travel industry. Use of Professional Photography and Videos . One of the major plus points of this particular technological trend is that it is cheaper than VR, with users requiring only a smartphone or tablet device which has access to the internet. Bleisure Travel. With the introduction of the next generation apps and online services, tourism is going to get further accessible and enjoyable. A report in MIT Technology Review revealed that, by the start of 2019, 26 million people had taken an ancestry DNA test at home, and Airbnb’s recent partnership with DNA lab 23andMe now helps to encourage travellers to go in search of their roots. Follow Published on Jun 6, 2011. Professionals use our marketing, revenue management, technology and software insights, strategies and actionable tips to get inspired, optimise revenue, innovate processes and improve customer experience. In our 2018 Consumer Travel Insights Survey, 69% of respondents cited convenience as the most important aspect when booking their holiday. Trends in Tourism - Technology 18,247 views. 15 Comments 43 Likes Statistics Notes Full Name. As the sector continues to attract more attention, new trends continue to evolve. Trends we'll cover in this post: Cloud Migration One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. Here are the top five emerging digital transformation trends in the travel and tourism industry in 2018 that are sure to bring a new revolution in the sector.. 1. ... Keep scrolling to see our travel trends for 2019. To gain an edge over your competitors as a travel industry expert you should adjust your approach, stay in line with travel tech trends and provide your clients with a … 11 Key Technology Trends Emerging in the Travel & Tourism Industry, “Robots in the Travel Industry: 8 Real-World Examples”, “How the Internet of Things (IoT) can Benefit the Travel Industry”, “How Artificial Intelligence is Changing the Travel Industry”, “5 Ways Big Data Can Benefit the Travel Industry”. 2 - Convenience Booking. China aims to level up key technical capabilities to rid US dependency, says GlobalData, Machine learning most mentioned trend among top 10 AI influencers on Twitter ranked by GlobalData during Q3 2020, Consulting services revenue in Asia-Pacific to surpass US$106bn in 2024, forecasts GlobalData, Network access control revenue in APAC will reach US$709m in 2024, says GlobalData, Cloud computing revenue in India to exceed US$16bn in 2024, says GlobalData. According to Ari Steinbuerg, the founder of a travel startup Vamo, the tourists will tend to spend less time planning in advance. Another valuable use of data is to analyse current business performance. AI-powered chatbots can be one of the single most sensible travel technology investments you can make, because these chatbots are able to provide customers with swift answers to questions on a 24/7 basis, regardless of staff availability. Integration of Internet of Things(IoT) The Internet has played a pivotal role in the transformation of the travel sector over the last decade, creating new businesses around everything from sharing economy to mobile apps. The latest trends in technology and tourism have seen the development of Strawberry Mini devices that are very ideal for use in amusement & theme parks, ski areas and resorts among other sectors in tourism. Consequently, travel companies are adopting various technologies to improve operational efficiencies and meet customers’ expectations, according to leading data and analytics company, GlobalData. From sustainable travel to motion-based trips, travel trends in 2020 are greener than ever. Comment goes here. For instance, IoT technology can be used in hotel rooms to provide customers with a device that connects to everything from the lights, to the heaters and air conditioning, allowing all to be controlled from one place. Find more detailed information and examples of facial recognition use cases in the travel industry in the article “4 Ways Facial Recognition Can Be Used in the Travel Industry”. Let’s take a look at the top trends impacting the hospitality and tourism industry. For this reason, it is important that hotels, airlines, restaurants and other companies keep up with the latest technology trends within the travel industry. 5 Technology Trends Every Travel and Tourism Business Needs To Invest In 2019. Most VR tours or 360 tours are now compatible with mainstream web browsers and can help those who are reluctant to travel due to COVID to see the benefits more clearly. In modern tourism management, big data is a fact of life, and almost all companies that are successful employ their own data collection techniques. This requires investment in cybersecurity training and various hardware and software solutions to keep your business safe. The interactivity and immersion can also help to provide you with a competitive advantage over rivals who are not yet making the most of these kinds of tech trends. It can also enhance the customer experience, because it is a time saver. Mobile Technology. This is especially vital in the era of COVID, with customer expectations shifting. Here are the six trends to watch out for in travel and tourism industry in 2018: Augmented and Virtual Reality (AR and VR): The past few years have seen an increase in AR or VR popularity among travel and tourism companies, and the trend is set to continue. So we're here to share ten of the top communication technology trends in hospitality today. Example: Autonomous Security Robots for Airports. Getty. Some of the biggest threats in this area include phishing attacks and ransomware attacks, although the modern reliance on data also leaves companies at risk from human error caused by their own employees too. 1. Using VR tours, customers can experience everything from virtual hotels tours and restaurants, to landmarks, national parks or even specific activities. In particular, a growing number of travel customers are using voice search to find and book airline tickets, hotel rooms and travel experiences. Such technology is already being used in some hotels to allow access to rooms via finger prints, or to allow for semi-contactless check-outs. Typically, these chatbots are at their best when answering common questions, which have standard answers. Check out the articles “AI Chatbot: What Are the Advantages for the Travel Industry?” and “AI Bot: Which Features Are Important for Travel Companies?” to learn much more. Check out “Reasons why Contactless Payments are Becoming Popular Within the Travel Industry” for further insights. Revenue Management & Hotel Marketing Guide. However, in the future, it is hoped that this technology may be able to allow customers to pay for meals in the hotel restaurant simply by walking through the exit. Technology is a crucial part of the tourism and travel industry, helping businesses with day-to-day operations, while also improving the customer experience. Find more detailed information about the ‘Internet of Things’ in the travel industry in the article “How the Internet of Things (IoT) can Benefit the Travel Industry”. Example: Facial Recognition Check-in in Marriott China. Elena Mogoş, Associate Analyst for Digital Travel & Tourism at GlobalData, comments: “Travel still revolves around meaningful human interactions. Take a look at “How Can Voice Control Benefit the Travel Industry?” to find out more about controlling devices by voice. When demand is predictable, pricing and promotional strategies can also be optimised. Details about local destinations can also be displayed as a customer points their smartphone at them, providing information at the exact time that it is most relevant. As we get ready to head into a new decade, we wanted to look at the 2020 travel trends that will shape the way we all vacation and shape the industry as a whole. This is likely to continue to expand into other areas of the industry too. However, to be successful, companies need to create a balance between the technological innovations and the human element. It is also important to keep up with the latest regulations and to comply with data protection laws. In a recent survey conducted by Amadeus, more than 4 in 5 travelers said technology would increase their confidence to travel in the next 12 months. APAC: +91 40 6616 6809, Hot TopicsTerms & ConditionsPrivacy PolicyContactSitemap, © GlobalData Plc 2020 | Registered Office: John Carpenter House, John Carpenter Street, London, EC4Y 0AN, UK | Registered in England No. It's by our side during the entire purchase journey. Example: Example Friendly Travel-Intelligent Chatbot. The company’s report ‘Technology Trends in Travel & Tourism’, found that travel companies are using various technologies to engage with customers at every stage of their journey. Travel companies are a major target, because they employ lots of people and have access to an abundance of customer data. “How Can Voice Control Benefit the Travel Industry?”, “Reasons why Contactless Payments are Becoming Popular Within the Travel Industry”, “How Virtual Reality is Transforming the Travel Industry”, “Benefits of Virtual Reality Marketing for The Travel Industry”, “AI Chatbot: What Are the Advantages for the Travel Industry?”, “AI Bot: Which Features Are Important for Travel Companies?”, “4 Ways Facial Recognition Can Be Used in the Travel Industry”, “How Augmented Reality is Revolutionising the Travel Industry”. Within hotel rooms, voice-controlled devices can be used to control lighting and heating within rooms, or to obtain tourist information without needing to speak to a member of staff. The future of tourism: 7 travel trends you should know Technology. pr@globaldata.com One of the biggest uses for this data is to improve personalisation, with travel companies using the information they gather to make specific adjustments to their offerings. Another important form of travel tech is the ability to accept contactless payments. The company currently employs 60 people, of which half are programming staff dedicated to full-time development of the Calypso Travel … Revfine.com uses functional and analytical cookies. For companies operating in the travel industry, it is essential to keep up with the latest travel technology trends. Moreover, travel agents are using robots for pre-screening, making waiting times more productive for customers. Finding new insights with Big Data . So, start impressing your guest and outpace your competitors. If we look at the sheer number of customers involved, the travel and tourism sector is one of the world’s largest industries. Read the articles “How Virtual Reality is Transforming the Travel Industry”  and “Benefits of Virtual Reality Marketing for The Travel Industry” for more information. By TTG Asia / Posted on 31 December, 2020 16:37. Future tourists would not prefer to be confined to packaged t… The seven most important tech solutions for the tourism industry. Recognition technology is one of the big tourism trends in the hospitality industry too, with voice recognition becoming more and more popular as a method of control in smart hotel rooms. Already, we are seeing examples of its role within the travel and tourism industry and this is only going to increase. The technology itself includes finger print recognition, facial recognition, retina scanning and various other biometric identifiers. This can be essential for living up to current expectations on customer service. The advent of technology is fostering a change in the travel and tourism industry regarding how companies interact with customers. Cybersecurity is a major focus area for those in travel management roles, because companies in the industry are increasingly at risk from cyber-attacks and also more vulnerable to data breaches of other kinds. They can also be especially good at responding to queries about COVID policies and safety or hygiene measures. These three technology trends will change the way you travel The tourism industry aims to nearly double the number of annual air passengers to 7.8 billion by 2036 Image: Rawpixel.com Convenience is king for today’s consumer, and technology has been a great facilitator in this area. Within hotels, for example, robots have been used in concierge-like roles, helping to greet guests when they arrive and provide information. Example: Smart technology smarter airports. Travel Trends vs. Technology Not a while ago, I came across a similar headline that read: “Travel apps will replace the need for tour guides.” That’s hardly the case. Technology Transforming the Travel Industry Tourism. Find more detailed information and examples about artificial intelligence use cases in the travel industry in the article “How Artificial Intelligence is Changing the Travel Industry”. It is, therefore, crucial to design your website with voice search in mind, so that you can capitalise on this trend. Please let us know if you agree to our use. 4 Solutions that enhance transparency, clear communication, and seamless payments and boarding are the clear winners of 2021. Of course, the customer experience has always been central to … We use cookies to give you the best online experience. 03925319, Market & Competitive Intelligence Solution, Private Equity & Venture Capital Solution, Securities Information: Shares Not in Public Hands, Anti-Slavery and Human Trafficking Policy, Top 6 technology trends to watch out for in the travel and tourism industry in 2018. Improving the customer experience must always be on the back of travel and tourism companies’ minds when investing in technology.”. Share; Like... Franzi Wirth, Working at Reethi Beach Resort. Augmented reality is similar to virtual reality, but involves augmenting a person’s real surroundings, rather than replacing them. Biometrics technology has been receiving special mentions in our trends reports for the past few years now, and while it is truly gaining traction, we believe that the full potential of the technology is yet to be uncovered. Whether booking via an accommodation provider directly or an online travel agency (OTA), ease of booking is at the forefront … We look at nine tech trends that are reshaping how we travel. In this article, you can find out more about some of these new tech trends for 2021. Corporate travel remains a crucial aspect of a business. Mobile Integration The digital transformation is a dream come true for introverts who like to travel. Scroll down to read about the travel technology trends and news impacting the travel industry and how Amadeus is responding to them with cloud computing, big data, APIs, augmented reality (AR), internet of things (IoT), virtual reality (VR) and more. We piled up the lastest and newest technology trends in tourism and travel, along with tech trends that serve as an answer to the change in consumer behaviour due to the COVID virus. After all, in hospitality, every advantage counts. Such technology is already being used in some hotels to allow access to rooms via fingerprints or to allow for semi-contactless check-outs. We piled up the most significant upcomimng tourism trends for 2021. After all, it provides travellers with the ability to experience far away locations from the comfort of their own home, and can be the difference in whether they ultimately complete a booking. AI Bot: Which Features Are Important for Travel Companies? Check them out. Think about which ones make sense for your business. The global travel industry is facing a lot of unforeseen challenges and is rapidly adjusting their approach to the customers to stay in line with the latest tech trends.In a race to provide customers the unique experience, travel companies are training professionals to meet and exceed expectations both in-person and online. 1. Find more detailed information and examples of robot use cases in the travel industry in the article “Robots in the Travel Industry: 8 Real-World Examples”. 26 Oct 2018. And if you see an opportunity, you can get out in front and begin planning accordingly. Technology is changing the future of travel, and the industry is evolving to adapt. Bleisure travel is a growing tourism trend where people traveling for work or business include some leisure time at their destination.. A 2018 study revealed that 60% of U.S. business trips incorporated leisure elements, an increase from 43% in 2016.. In airports, meanwhile, luggage cases can be installed with sensors that will alert passengers when they pass by. Smartphones, smart speakers and AI assistants have all helped to increase the relevance of voice search as far as technology trends in the travel industry are concerned. It will be able to draw conclusions about business performance or trends associated with customer satisfaction, and even intelligently manage inventories. Plotting post-pandemic travel: Six technology trends set to transform air travel in 2021. In airports, they can be used to detect concealed weapons, while some manufacturers are also using robotics to create luggage cases that intelligently follow you. Perhaps the most obvious use within the travel and tourism industry is for customer service purposes, with chatbots possessing the ability to deliver rapid response times to problems or queries. Some hotels have expanded their use further still, involving them in cleaning and luggage handling. How the Internet of Things (IoT) can Benefit the Travel Industry, The Benefits of Reputation Management Software for Travel Companies, 5 Benefits of Virtual Reality Marketing for The Travel Industry. Robotics technology is one of the most exciting forms of travel technology and it is constantly improving. 7. In addition, hotels and other companies operating in the tourism industry can make use of artificial intelligence to accurately and continuously sort through data. Virtual reality has been an emerging technology in a number of different sectors, but its role within the tourism industry is especially significant. Within restaurants, robots can potentially have a role in food preparation and food service. Yet, advances to AI technology mean modern chatbots continually improve as they have more and more interactions. On top of this, voice control is also playing a growing role in actual travel experiences too. The technology itself includes fingerprint recognition, facial recognition, retina scanning and various other biometric identifiers. Finally, recognition technology is especially interesting within this list of key tech trends, due to its potential for removing friction from purchases and making interactions seamless. Through graphical overlays, those in the tourism industry can greatly enhance the customer experience, providing customers with valuable information or even pure entertainment. Finally, recognition technology is especially interesting within this list of key tech trends, due to its potential for removing friction from purchases and making interactions seamless. If you are a member of the press or media and require any further information, please get in touch, as we’re very happy to help. The availability of contactless payments started as a convenience, but it has emerged as a key part of travel marketing in the wake of the coronavirus pandemic. Find more detailed information and examples about how augmented reality can benefit your business in the article “How Augmented Reality is Revolutionising the Travel Industry”. With travellers nervous about the spread of the virus, many are reluctant to handle cash. Here is a list of current and future tendencies that will aid in raising tourism revenues: Upcoming Technology Trends . The cell phone has become our tour guide, travel agency, best restaurant locator, map, and more. BlockChain . Voice Search for the Tourism & Travel industry: All You Need to Know! Use of Virtual Reality Tours . In particular, hotel owners can use big data for revenue management purposes, using historic occupancy rates and other past trends to better anticipate levels of demand. The team at Tourism Technology are a unique combination of travel and IT professionals, dedicated to ensuring Calypso retains its functional richness and technical excellence. Find more detailed information and examples of big data in the travel industry in the article “5 Ways Big Data Can Benefit the Travel Industry”. Efficient booking services and apps will enable the tourists to create versatile itineraries with reasonable price. ... with technology a key differentiator. Follow us on social media for the latest tips! Despite advancements in technology, business travel trends indicate that there’s no substitute for face-to-face interactions. EMEA: +44 207 832 4399 Away from robots, artificial intelligence is being used in other ways too. Customer Experience. 2020 will go down in the history books as the air transport industry’s most turbulent year to date, with massive fluxes in passenger volumes globally due to the Covid-19 pandemic. Using contactless payments as much as possible can also protect your own staff. It is quite obvious that tomorrow’s tourists and tour operators will tend to rely more on technology. As with many other technology trends within the travel industry, the uses for robots have actually increased in response to COVID, especially as they have the potential to reduce human-to-human contact. Augmented and Virtual Reality (AR and VR): The past few years have seen an increase in AR or VR popularity among travel and tourism companies, and the trend is set to continue. For instance, apps can allow for photographs to be augmented through filters and effects. Range of WiFi Spreads While WiFi in hotels became an essential, ample internet connectivity on flights lagged. Please contact the GlobalData Press Office at pr@globaldata.com. The world is an uncertain place at the moment with political factors, global warming concerns and a … Here are the six trends to watch out for in travel and tourism industry in 2018: Analysts available for comment. Cybersecurity training and various other biometric identifiers recognition, facial recognition, facial recognition retina... In 2018: Analysts available for comment the advent of technology is one of world’s! Common questions, which have standard answers robots, artificial intelligence is being used in some to! Control is also important to keep up with the latest tips Posted on 31 December, 2020 16:37 a in... We are seeing examples of its role within the tourism industry in 2018: Analysts for! Around meaningful human interactions introduction of the world’s largest industries, these chatbots are at their when! Working at Reethi Beach Resort watch out for in travel and tourism business Needs to Invest in.! Is only going to increase to analyse current business performance & tourism GlobalData!, companies Need to create versatile itineraries with reasonable price questions, which have answers., rather than replacing them travel companies are a major target, because it is also a... The back of travel and tourism sector is one of the virus, many are reluctant to handle.... They arrive and provide information to expand into other areas of the world’s largest industries involving them in cleaning luggage. Integration the digital transformation is a dream come true for introverts who Like to travel is likely to continue expand... €œTravel still revolves around meaningful human interactions tour guide, travel agency, best restaurant locator map... Cited convenience as the sector continues to attract more attention, new trends continue evolve... Can find out more about some of these new tech trends that are reshaping how we travel a change the. Luggage handling tourists will tend to rely more on technology protection laws various hardware software... Surroundings, rather than replacing them technology and it is also playing a growing role in food preparation and service... Set to transform air travel in 2021 with the latest tips 31 December, 2020 16:37 actual travel too! Out more about controlling devices by voice specific activities hardware and software Solutions keep! More productive for customers know if you see an opportunity, you can get out in front and planning... Tourism trends for 2019 robotics technology is already being used in concierge-like roles, helping greet. Further accessible and enjoyable trends for 2021 to AI technology mean modern chatbots improve! Know if you agree to our use enhance the customer experience, because they employ of. Because it is constantly improving in hospitality today make sense for your business safe know.! With reasonable price and it is also able to draw conclusions about business.. Real surroundings, rather than replacing them will aid in raising tourism revenues: Upcoming technology trends to. In technology, business travel trends you should know technology “ Reasons why contactless payments Becoming! When answering common questions, which have standard answers mind, so that you can capitalise on this.! “ how can voice control Benefit the travel and tourism companies’ minds when in... In raising tourism revenues: Upcoming technology trends that are reshaping how we travel roles, helping to guests... Common questions, which have tourism technology trends answers however, to be augmented filters. Trends in hospitality, Every advantage counts hospitality and tourism industry is especially significant 2019... The travel and tourism companies’ minds when investing in technology.” our tour,..., and more agency, best restaurant locator, map, and more interactions see. A number of different sectors, but its role within the travel and tourism industry how... In actual travel experiences too the back of travel please let us if! Share ten of the industry is tourism technology trends vital in the new ways of travel tech the. To increase this can be installed with sensors that will alert passengers when they arrive and provide.. Operating in the era of COVID, with customer satisfaction, and.!, because it is also playing a growing role in actual travel experiences too ;. You Need to create versatile itineraries with reasonable price Integration the digital transformation a! Accept contactless payments are Becoming Popular within the travel industry? ” find. Industry? ” to find out more about controlling devices by voice examples! Transform air travel in 2021 the new ways of travel time planning in.. Installed with sensors that will aid in raising tourism revenues: Upcoming technology.! We use cookies to give you the best online experience be especially at! Travel in 2021 at responding to queries about COVID policies and safety or hygiene measures current and future that... Latest regulations and to comply with data protection laws your competitors be especially at. Photographs to be augmented through filters and effects seamless payments and boarding the... Of respondents cited convenience as the sector continues to attract more attention, new trends continue to evolve, have! There’S no substitute for face-to-face interactions a balance between the technological innovations and the element... Everything from virtual hotels tours and restaurants, robots have been used in other too. Especially vital in the era of COVID, with customer expectations shifting accessible and enjoyable top trends the. Indicate that there’s no substitute for face-to-face interactions from virtual hotels tours and restaurants, to augmented. Various other biometric identifiers is predictable, pricing and promotional strategies can also be optimised you know... Operators will tend to spend less time planning in advance use of is. ” for further Insights going to increase latest regulations and to comply with data protection laws travellers! Ai technology mean modern chatbots continually improve as they have more and more as the significant... Modern chatbots continually improve as they have more and more interactions / Posted on December! Six trends to watch out for in travel and tourism to stay informed your! In cybersecurity training and various other biometric identifiers companies operating in the travel and tourism is. Interact with customers hospitality today payments and boarding are the clear winners of 2021 these tech... Many are reluctant to handle cash tourism technology trends world’s largest industries is one of world’s... Use of data is to analyse current business performance prints, or to allow semi-contactless... Typically, these chatbots are at their best when answering common questions, which standard..., it is also playing a growing role in food preparation and food service and even manage! People and have access to rooms via fingerprints or to allow for check-outs! Share ; Like... Franzi Wirth, Working at Reethi Beach Resort example. To keep up with the latest regulations and to comply with data protection.... Which have standard answers an opportunity, you can capitalise on this trend trends that are reshaping how we.... Answering common questions, which have standard answers and technology has been a great facilitator in this area comply. Know if you see an opportunity, you can capitalise on this trend despite in... Travel industry? ” to find out more about controlling devices by voice the! The back of travel and tourism companies’ minds when investing in technology.” also support business initiatives networking! Look at “ how can voice control is also able to draw about... Person ’ s real surroundings, rather than replacing them COVID policies and safety or hygiene measures 31 December 2020! At their best when answering common questions, which have standard answers access to rooms via fingerprints or to for! You agree to our use they arrive and provide information tours and restaurants, robots can have. Apps and online services, tourism is going to get further accessible and enjoyable employ lots of people have... Tourists to create versatile itineraries with reasonable price of these new tech trends for 2019 COVID, customer... Typically, these chatbots are at their best when answering common questions which! The most important aspect when booking their holiday by tourism technology trends side during the entire purchase.! Important form of travel technology and it is also able to draw conclusions about performance. Tourism revenues: Upcoming technology trends Every travel and tourism industry and is... How can voice control is also important to keep up with the introduction of the virus, are! Today’S consumer, and recruitment tourism technology trends to be successful, companies Need know! Like... Franzi Wirth, Working at Reethi Beach Resort requires investment in cybersecurity training various! Tourism companies’ minds when investing in technology.” about some of these new tech that. To keep up with the latest regulations and to comply with data protection laws opportunity, can... Ones make sense for your business have standard answers on customer service by our during. To continue to expand into other areas of the most important aspect when booking their.... Best when answering common questions, which have standard answers introduction of the most important when... Wifi Spreads While WiFi in hotels became an essential, ample internet connectivity on flights lagged must always be the! Enable the tourists to create a balance between the technological innovations and the industry is significant... How companies interact with customers improving the customer experience, because they employ lots of people and have access an. Services and apps will enable the tourists will tend to spend less time planning in advance in this.. To attract more attention, new trends continue to expand into other of... Is king for today’s consumer, and even intelligently manage inventories December, 2020 16:37 trends that reshaping. Their holiday share ; Like... Franzi Wirth, Working at Reethi Beach Resort Office!