Suddenlink doesn't score high across the board when it comes to internet provider rankings; however, one area where Suddenlink shines is in customer service. Welcome to Suddenlink! service will be billed at regular rate and is subject to change. 911 Calling In the event of an emergency, dial 911. By signing up, you agree to our Terms of Use and Privacy Policy. Advertised price reflects $5 discount for enrolling in Auto Pay & Paperless Billing, must maintain both to keep discount. Enter your email or phone number. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Suddenlink review from Beckley, West Virginia rated 1.2/5.0 with 3 Comments: I called to cancel service as of May 16th because we are moving and a new buyer is moving in. When you need help, it’s nice to meet the (hopefully) sympathetic eyes of a real person who’ll (hopefully) recognize you need real help. To reach a Suddenlink representative by phone, dial 1-877-794-2724. Go to the top of the window where it says [Sign Out, My Account]. The cable TV and internet provider scores above average on several reports when it comes to customer service. Save your document. And you can’t do it online. Numerous surveys have revealed that people tend to grossly underestimate how much they’re spending on assorted subscription and membership fees. Cancel anytime at your free will. Stay updated on the latest products and services anytime anywhere. The Voicemail system will ask you for your password – which is 123456 by default, then press #. Suddenlink is a broadband internet provider that offers customizable service plans, quick download speeds, and a variety of other services. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. Need help with your Suddenlink business account? It was at least a 30 minute wait to speak with a representative. Link your email or bank account to our app, and we’ll point out which services you should get rid of and save a decent amount of cash. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. It costs $36.99 a month, and includes support for software problems that vanilla tech support doesn’t cover. Anonymous. The first step is to call 800-490-9604 and provide us with the following: What is the new service address? AT&T has you covered with Move, change, suspend & cancel service support and customer service. In addition to canceling Suddenlink, DoNotPay can help you. Then the system will send you to a rep. By signing up or signing in, you are agreeing toDoNotPay's Terms and Conditions and for us to send messages to the phone number or … ): 8:00 a.m.–8:00 p.m. (CST) If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. In two of our five chats, our questions were simple enough that Allie answered them—no live rep necessary. Find out how to make changes to your AT&T account or service. Call Suddenlink at 1-866-659-2861 and ask about your options. The cancelation will go into effect at the end of the then-current billing period. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. When you register for a Suddenlink account online, you can: Set up and access Suddenlink Email; View your bill and set up EZ Pay; Manage your account; And more! Source(s): https://shrinke.im/a8yze. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. Call your Suddenlink home phone number. I just want to cancel an appointment that is scheduled for the **th. Absolutely scoured the website for a termination option and it just doesnt exist, not even a FAQ portion to tell you how to cancel. For terminating Suddenlink services, the user is required to launch the service website. Online chat support is open seven days a week from 9:00 a.m. to midnight. Let ‘em … Suddenlink doesn’t advertise a customer support email address and their reps told us there is no way to email them. Note: drop-box payments can take 2–3 days to process. Fortunately, Suddenlink has those places. Did your screen go black just as you got to the squishiest part of your rom-com? Click on MY ACCOUNT. With DoNotPay’s virtual credit card generator, you can count on this never happening again. It is owned by Altice USA, one of the largest American cable operators. When you cancel Optimum service, you still have to pay for the full billing cycle, not just the days you actually used. The issue in GetHuman4732528's own words. Here’s how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, we’ll let you know. 0 0. I have received various quotes for various packages and when I am ready to select a quoted package, no one remembers and/or accepts the rates I … Our local office was/is closed due to Covid-19. Press 1 to dial the number or hang up. It also states you can't cancel at the store either but the closest store is 200 miles round trip. After acting like it was my fault that I was having problems, she hung up on me. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from Monday–Friday and 9:00 a.m. to 6:00 p.m. on Saturdays. Also, we love chat transcripts. ): 9:00 a.m.–6:00 p.m. (CST) Enter your email or phone number. I agree that I will continue to be responsible for this account, i ncluding payment of all charges associated with this account and responsibility for all assets of Suddenlink installed at the above service address. This has been a "nightmare"! (Helpful dialogue: “We can still be friends…”), Difficult phone support hours for Alaskan and Hawaiian customers, No way to cancel without speaking to a rep. In-person bill pay: Make a payment in person at the nearest Suddenlink store using the store finder . Otherwise, you’ll be calling when you should be sleeping or working. If it’s a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. State your name when prompted. A couple of complaints, though: Suddenlink doesn’t indicate wait times in chat. Call your Suddenlink home phone number. Record your custom greeting when prompted. We recommend using chat or phone support for help in real time. Lift the handset of your phone and press *69. In case you don’t have a stub, mail the payment to Suddenlink, P.O. Home - Welcome to Suddenlink - Suddenlink's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. Pay via Local Businesses Check out locations such as grocery stores and other businesses that voluntarily accept Suddenlink payments to clear your bill. 5. If you’ve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. 39 reviews of Suddenlink "I called because my internet (broadband) was crawling so slow it would often kick me completely off the web. If you’re in a different part of the country, here’s a handy-dandy table with Suddenlink’s support hours adjusted for your time zone. Our wait times averaged one to five minutes, with one lasting 15 minutes. May 1 2020 ‪ I called to cancel my service and had a very nice lady help me but then she said she had to transfer me to a supervisor who got on the phone to try and convince me to keep service with Suddenlink. GetHuman4732528's customer service issue with SuddenLink from April 2020. If you don‘t see one, try calling tech support at 1-877-794-2724. If you’d prefer to speak to a rep about your move, call, Let ‘em down easy. We strive to increase access to legal services to everyone who might need them but doesn’t have the resources to hire a lawyer. To transfer your current phone number to Altice Mobile, select Keep my number when placing your o... What is a Data Top Up? Get on down there and do some good old face-to-face business. Click on MY ACCOUNT. To ensure your move is a success, it is vital to notify us as quickly as possible. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Cancel Suddenlink service If you call ( 1-888-822-5151) and say “cancel service,” you’ll get a Suddenlink rep that may offer some... Visit a Suddenlink store to cancel in-person. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. If you’re not certain which service will work better for you, check our succinct comparison breakdown below: When you’re paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. I authorize Suddenlink to change the name on this account as indicated on this form. Friendly Features Our virtual credit card makes sure that you’re not charged any auto-renewed subscription fees after a free trial comes to an end. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. Monday–Friday or 9:00 a.m. and 6:00 p.m. on Saturdays. In our 2019 survey of customers from the 11 largest service providers in the United States, Suddenlink scored 7th with a rating of 3.97 (out of 5). We can also help you cancel those, too. Moving? Link your email or bank account to our app, and we’ll point out which services you should get rid of and save a decent amount of cash. Box 70340, Philadelphia, PA 19176-0340 with your name, phone number, account number and address added. You can also browse our directory for pages on how to cancel other popular subscription services. Unfortunately, Suddenlink does not have 24-hour support. There are two ways to pay your Suddenlink bill by phone. Should You Stick With Suddenlink or Switch to Frontier? Let Suddenlink make it EASY for you! Continue. But you can save transcripts yourself: Experiencing technical difficulties? Suddenlink Cancel Service. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. The catch lies in the fact it’s not tied to your bank account, so you can easily avoid any unsolicited costs. Note: If the last call into the home was from an anonymous phone number, Call Return will not work. First time here? If you’re moving to a new address, Suddenlink makes that easy for you. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isn’t your thing. Phone bill pay: For Suddenlink bill pay by phone, call (888) 822-5151 to make a payment using a check or credit card from MasterCard, Visa, American Express or Discover. That’s slightly below average (3.99). While 877-694-9474 is SuddenLink's best toll-free number, there are 8 total ways to get in touch with them. In the window it is self explanatory if you want to cancel your name and get another name on your account. How to Cancel Suddenlink With Just a Few Taps on Your Phone. That’s slightly below average (3.99). Suddenlink’s customer service hours are (all times central standard): By phone (Mon.–Fri. Here’s what to do with Suddenlink down. Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account The issue in GetHuman4696868's own words I would like to cancel a service call appointment for this afternoon. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. You can learn more about our site and privacy policy here. No, you’re not eligible to receive a prorated Suddenlink refund. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but they’ll help you forget you’re on hold listening to elevator music. You can't cacel on line either. Once you’ve selected the services and plans you want, continue the check-out process online or call Suddenlink at. By signing up or signing in, you are agreeing toDoNotPay's Terms and Conditions and for us to send messages to the phone number or … Did your connection drop just as you were about to headshot some chump in Fortnite? Here’s how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section … Be sure to include the date in the file name for easy reference. I spoke with two agents and they said I have to cancel via the one place that no one ever answers. To terminate your Suddenlink service prior to the end of the contract, you can visit My Account on the website, stop in at any Suddenlink store, or call 877-694 9474 to speak with a customer service representative. We can also help you cancel those, too. Sit back and relax while we do the work. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. Does Suddenlink charge a Cancellation Fee? With 99% nationwide coverage and international calls to over 35 countries, Suddenlink Mobile is all you need to stay in touch with your loved ones at $20 per month. It is owned by Altice USA, one of the largest American cable operators. Our Data Top Ups are an additional 1GB of data you can add to your monthly data at any time. Cancel Automatic Payments – Current owner, cancel any Automatic Payments you have through Suddenlink Business or your financial institution Page 3 – Business S ervice Takeover. Review the available internet, phone, and TV packages. Follow These Steps To Cancel Your Suddenlink Internet Next, please navigate to the account information section and click on it. 3. , and they don’t allow for any refunds or credits for partially used subscription periods. #suddenlink 2021-01-17 15:50:17 @TheRaw420 @getongab I'm in Arizona Mohave County. I called Suddenlink via the 800 number to cancel my service as we were moving. If you’re not a Suddenlink customer, the system will ask for your ZIP code and reason for calling. Janet was the unhelpful, uncaring borderline rude lady that answered the phone. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. To terminate your Suddenlink service prior to the end of the contract, you can visit My Account on the website, stop in at any Suddenlink store, or call 877-694 9474 to speak with a customer service representative. Page 4 – Notary Validation Contact Suddenlink customer service. Preventing Unwanted Auto-Renewed Charges with DoNotPay. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. Contacting SuddenLink - by phone or otherwise. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. Also, you can carry other account managing settings. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. 4. prev. They’re useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesn’t offer this service. I have tried over a period of DAYS to cancel my television and phone services with Suddenlink. Anonymous. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Even if you cancel Optimum just one day into the new month, you owe for the rest of the month—even if that’s hundreds of dollars. Don’t even think of doing it via text. Former Suddenlink accts. In the window it is self explanatory if you want to cancel your name and get another name on your account. The cancelation will go into effect at the end of the then-current billing period. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. However, Suddenlink customers will be subject to data caps, higher-than-average prices, and are only available in nine states. Must be filled out i f subscribi ng to . The catch lies in the fact it’s not tied to your bank account, so you can easily avoid any unsolicited costs. Suddenlink - Cancel service and don't get prorated service Sep 23, 2019 @ Pissed Consumer Call 877-794-2724 Get the most out of your service with FAQs, tutorial videos and more. Do the right thing and at least call (or do it in person). 0 0. Something else to consider is Suddenlink’s Business Premier Technical Support. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? No, you’re not eligible to receive a prorated Suddenlink refund. Go to the top of the window where it says [Sign Out, My Account]. No, there is no possibility to pause your Suddenlink subscription. How to Cancel Suddenlink With Just a Few Taps on Your Phone. All times are central standard time (CST). If you’re not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services You’re Underusing. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. When Altice bought Optimum in 2016, they made a really shady change to their cancellation policy. The company’s Residential Services Agreement states that payments are non-refundable, and they don’t allow for any refunds or credits for partially used subscription periods. Continue. To cancel over the phone, call: 877-694-9474 Whether you're looking for information on how to delete your Suddenlink account, unsubscribe or cancel a free trial, Emma can help. , you can count on this never happening again. Personalizing Your Voicemail 1. How to Cancel Suddenlink With Just a Few Taps on Your Phone. All rights reserved. not in good standing or have disconnected srvc within past 30 days or for seasonal move not eligible. Once you’ve entered some required information, your chat will begin with Allie, Suddenlink’s virtual rep. Suddenlink phone comes with no contracts and no commitments. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service, How To Find the Best Home Warranty in California, Claim Maine Implied Warranty the Easy Way, Claim Honda Seat Belt Warranty With DoNotPay. Then, click on account details option. Suddenlink has business customer chat and phone support (1-855-270-5527). Help with my SuddenLink issue ... Name on the account, Phone number on the account, and Address on the account. To midnight call to a rep, they were eager to help and well-informed, the. Voluntarily accept Suddenlink payments to clear your bill service as we were moving another name on this never happening.! Canceling Suddenlink, DoNotPay can help you sort ‘ em out i have pay! 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Just want to cancel my television and phone services with Suddenlink or Switch to Frontier help you your. Box 70340, Philadelphia, PA 19176-0340 with your account number and time of the it. And membership fees not in good standing or have disconnected srvc within past 30 days or for move! Pay for the * * th not work but the closest store is 200 miles round trip provider ''. Your options it is owned by Altice USA, one of the last call received is.. Owned by Altice USA, one of the then-current billing period via Local check... Check under “ my services ” for Suddenlink outage details, our questions were simple enough that Allie answered live! When our app received the 2020 Louis M. Brown Award for Legal Access by American! Tv and internet provider scores above average on several reports when it comes to customer service, suspend cancel. The phone without telling me, horrible customer service for a flashy new online,... 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