When I ordered it, it was $785 Nvidia RTX 3080 now that same graphic card is around $1300 and they asked me to cancel the ORDER if I'm not satisfied on waiting without a deadline until the price drops, WHO TF waits without a set date. If you are purchasing any items that are discontinued, please be aware that we may no longer carry parts for those items. Spent about $3.3k on a computer and I figured I could save some money buying it custom since they get parts at MSRP and since 3000 series cards are expensive as it is the price seemed decent. Report abuse. Amazon Influencer . Premium cases with CAM Powered features. Very disappointed. I hope the lawsuits against them runs the company into the ground, for 6-10 housefires according to different sources.I had my NZXT H1 for a year, it's in the trash now, and I'm not bothered to do the recall due to lack of trust. Select your job title and find out how much you could make at NZXT. Our new lineup still features the elements builders loved in the original H Series, including our patented cable management system, removable fan/radiator mounting brackets, and easy-to-use drive trays, alongside new updates like a front-panel USB-C connector supporting high-speed USB 3.1 Gen 2 devices, a tempered glass side panel that installs with a single thumbscrew, and an upgraded Smart Device V2 on the H510i. I have 120 and 140mm fans in my case … 5 star 83% 4 star 9% 3 star 3% 2 star 1% 1 star 3% How are ratings calculated? Telephone customer support: Have been able to help me well. I spent 45 minutes on the phone with fed ex and they informed me the paper work was incorrect and that they have to re submit the paper work to customs........ this has been a complete nightmare! BUYER BEWARE!!!! Business Details. However, customers can review the company's FAQ or submit an online ticket through the company's web form for questions about products, warranty claims and any other concerns. General questions about BLD. Still not working. Pretty important to do that for a product that costs this much and weighs as much as it does. I reached out to FedEx which is who ships for NZXT and they said they only ever had an order to ship one box and to contact my shipper. A single 120mm NZXT Aer P120 fan rated to 2000 RPM is also included. The PC first had to be unscrewed to remove shipping material. NZXT H510 - CA-H510B-BR - Compact ATX Mid-Tower PC Gaming Case - Black/Red & Seagate Barracuda 2TB Internal Hard Drive HDD – 3.5 Inch SATA 6Gb/s 7200 RPM 256MB Cache – Frustration Free Packaging 4.7 out of 5 stars 17 thanks. James. See all customer images. Standoffs on the $350 CAD X63 broke during install. Lights are good on the fans. Home - Australia Components; Fans & PC Cooling ; Case Fans; NZXT; Item#: 9SIA00Y8X34204; Sold and shipped by: UnbeatableSale UnbeatableSale. I can only speak for the NZXT AUS customer service and it was excellent. Reviewed in the United Kingdom on 13 October 2020. BUYER BEWARE!!!! See all Customer Service Representative salaries to learn how this stacks up in the market. The support team on their website responded in good time and replaced the product (If you need a quick response I found their live chat very useful on their site). I get a reply back another two weeks later I voided my warranty for the PC when it was functional to begin with. Find helpful customer reviews and review ratings for NZXT Kraken X52 240mm - All-In-One RGB CPU Liquid Cooler - CAM-Powered - Infinity Mirror Design - Performance Engineered Pump - Reinforced Extended Tubing - Aer P120mm Radiator Fan (2 Included) at Amazon.com. Read honest and unbiased product reviews from our users. All non-NZXT branded refurbished products carry a 30-day warranty. The Warranty covers only NZXT products purchased by the original consumer. I thought this was a reputable company and I am unbelievably disappointed dissatisfied and frustrated!!! So this is now a $2500 computer that is completely out of my budget.I'm paying over an extra $1000CAD for literally nothing but exchange fees, taxes and duties. Price Match Guarantee. Just build your own pc. Returns are not allowed beyond 30 days of the purchase date. Find Salaries Filter. I'm saying this is for Canadian customers primarily but based on the other reviews I'm reading heed this warning: DO NOT BUY NZXT. Premium Compact Mid-tower ATX Case with AER RGB fans. Find helpful customer reviews and review ratings for NZXT KRAKEN G12 - GPU Mounting Kit for Kraken X Series AIO - Enhanced GPU Cooling - AMD and NVIDIA GPU Compatibility - Active Cooling for VRM - White at Amazon.sa. NZXT Customer Services & Support Salaries. We use them to give you the best experience. Specifications Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer. Sometimes no answers. Read honest and unbiased product reviews from our users. Canadian customer - Paid $1600USD = $2000CAD for my custom build. Reasons for BBB Rating. Build your own. RMA process is dead slow and phone lines are off for employee training. Best pre built Pc! -> average goodNZXT's advertising promise (Plug and Play) does not quite apply. Shoutout to Johnny Hou founder of NZXT! I think more case manufacturers should draw on automotive design to create premium, muscular looking cases. Shop NZXT H510 Compact ATX Mid-Tower Case with Tempered Glass Matte White at Best Buy. Sometimes no answers. Helpful. Avoid this company at all cost. Returns are not allowed beyond 30 days of the purchase date. My computer is to be delivered today (Jan 18), and only TODAY did I find out that on top of the taxes and exchange rate fees I paid at checkout ($400+CAD).. my duties are also totally almost $600CAD. my nzxt h500i got issue about the switch power button part. To get transit times for your shipment, enter your tracking information in one of these pages: FedEx USPS OnTrac Questions/Issues Other than that they are pretty good, cheers NZXT. Style Name: Single PackSize Name: 140 mm Verified Purchase. Johnny Hou founded NXZT in 2004. Cable management can often take more time than assembly. Refunds will be credited to the original method of payment. 6,388 posts; 6,388 posts; Location: Calgary, Canada; Posted December 17, 2015. The NZXT.com Store reserves the right to deny any return or exchange. My order was in stock when I ordered it and went on sale a week after that’s ok cuz that means they have a lot but came to find out my order is backordered cuz they don’t even have the item!!!! Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. I was told after a week that it doesn't actually exist. Proof of purchase is required for warranty service. This is the worst experience I've ever had buying a computer and the worst part is their customer service takes zero credibility and offers nothing to the customer for their literal negligence. Helpful. Returns are not allowed beyond 30 days of the purchase date. Shop NZXT H510 Elite Compact ATX Mid-Tower Case with Dual-Tempered Glass Matte Black at Best Buy. Customer images. Newegg shopping upgraded … I received the desktop on January 13th plugged it in and the gpu was artifacting, sent it back for RMA claim they said their turn around for RMA is 3-5 business days 4 days later said 7-8 business days and 3 weeks later they finally replaced the GPU and sent it back, it is now February 10 2021 and my pc is now being heald at customs. Thank god I did not buy anything to expensive (like others have done in the other reviews). WARNING. SKYE was the persons name. Avoid NZXT at all costs. Contact Support by phone (800) 228-9395 or submit a ticket here. The email conversation afterwards was even quicker, They got in touch the same day with the tech company that had it installed for me, and … very hard to find replacement part from the market (online, local). High professional competence -> above average Written support: long waiting times. NZXT has the worst customer support. Customer service representative (Former Employee) - Industry, CA - February 23, 2015. 1- NZXT CAM causes kind of whine from the Pump(Seems the motor is running at speed it shouldn't), so I had to uninstall it. 5.0 out of 5 stars Nice fan, seems quiet so far. Feedback. Buy NZXT AER RGB 2 - 140mm - RGB LED - Fluid Dynamic Bearing - PWM Fan for Hue 2 - Single with fast shipping and top-rated customer service. H510 Elite . Buy NZXT Kraken X63 280mm - RL-KRX63-01 - AIO RGB CPU Liquid Cooler - Rotating Infinity Mirror Design - Improved Pump - Powered By CAM V4 - RGB Connector - Aer P 140mm Radiator Fans (2 Included) with fast shipping and top-rated customer service. It's a total waste of money and their lack of customer service and lack of responsibility for lying to customers is appalling. Shipping time: 20 days (Christmas)Telephone customer support: Have been able to help me well. They were quick to respond to my ticket. Read honest and unbiased product reviews from our users. They said we are waiting on GPU. I wouldn't recommend this to anyone. So a few months ago I bought a blue H440 from a guy on the local classifieds, to my dismay I found out it … To initiate a return, simply submit a request at support@nzxt.com. -> average good NZXT's advertising promise (Plug and Play) does not quite apply. 5 months, and 5 shipments to replace garbage LEDs. The clean, modern design, iconic cable management bar, and uninterrupted tempered-glass side panel showcase your stunning build. I hugely regret making a purchase through this company, don't make the same mistake. Technical Support. local and online market just only 2 pin sw power. Change Country. Long story short, I spent $1,500 and having nothing but a paper weight to show for it. Includes a removeable bracket designed for radiators up to 280mm simplifies the installation of either closed-loop or custom-loop water cooling. After ordering, it took about 3 weeks to build and get shipped to me. Read honest and unbiased product reviews from our users. nzxt h510i , amazing product along with amazing tech support absolutely amazing company i bought a h510i case off of amazon and broke the side panel amazon were unable to replace the glass but i had a constant chat going with a member of their service team her name was Annjelika Rangel and she has sent a replacement side panel with no extra cost , the case on the other hand is also very good quality … where can i found it? r/hardware: The goal of /r/hardware is a place for quality hardware news, reviews, and intelligent discussion. The build quality does seem nice but without proper software … Contacting NZXT's Customer Service Team. I have purchased over 10,000 dollars worth of NZXT products of the decade. Search job titles. So I went ahead an replace the 5600x with a 3600 I bough from bestbuy and it fixed the issue. Buy NZXT Kraken X53 240mm - RL-KRX53-01 - AIO RGB CPU Liquid Cooler - Rotating Infinity Mirror Design - Improved Pump - Powered By CAM V4 - RGB Connector - 2 x Aer P120 120mm Radiator Fans with fast shipping and top-rated customer service. It’s an … High-performance all-in-one CPU coolers with … Buy NZXT AER RGB 2 - HF-28120-B1 - 120mm - Advanced Lighting Customizations - Winglet Tips - Fluid Dynamic Bearing - LED RGB PWM Fan for Hue 2 - Single (HUE2 Lighting Controller Not Included): Case Fans - Amazon.com FREE DELIVERY possible on eligible purchases With a USB 3.1 Gen2-compatible USB-C connector on the front panel, it’s easier than ever to connect smartphones, high-speed external storage, or the latest peripherals to your PC. If you have issues upon receiving your case, please contact us as soon as possible. Customer support takes hours to get to and they can't really help you unless you send your PC to them. NZXT customer service is awful and are completely aware of their history of incompatibility and broken cam software that has been confirmed on their own forums by their own customers. About BLD. © 2021 Trustpilot, Inc. All rights reserved. Save your money, buy somewhere else. RMA process is dead slow and phone lines are off for employee training. Buy NZXT Kraken X62 280mm - All-In-One RGB CPU Liquid Cooler - CAM-Powered - Infinity Mirror Design - Performance Engineered Pump - Reinforced Extended Tubing - Aer P140mm Radiator Fan (2 Included) with fast shipping and top-rated customer service. Flawed system in diagnosing their computers as the stress tests they directed me to do did absolutely nothing to identify the underlying problem. i need sw power 4 pin for h500i. Find low everyday prices and buy online for delivery or in-store pick-up. and they are getting a lot of orders because of the work at home situation. NZXT also do a youtube video on how to install if you havent fitted a radiator before. GARBAGE CUSTOMER SERVICE 5 months, and 5 shipments to replace garbage LEDs. For all the hassle of not being able to do my work properly saving the extra couple hundred bucks was absolutely not worth it. Find helpful customer reviews and review ratings for NZXT H510i - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Vertical GPU Mount - Tempered Glass Side Panel - Integrated RGB Lighting - Water-Cooling Ready - Black at Amazon.com. I wish I didn't. DO NOT USE NZXT. Read honest and unbiased product reviews from our users. Find helpful customer reviews and review ratings for NZXT AER RGB Case Fan Black Black 120mm at Amazon.com. We would like to show you a description here but the site won’t allow us. We’ve made our iconic H Series PC cases even better. At this point I’m going to have to file a claim with my credit card company because the monitor was only roughly $250 of the total $1500. Find helpful customer reviews and review ratings for NZXT Source 210 Computer Case (White) at Amazon.com. During the RMA period they claimed they would take care of any import clearance issue. It’s would say literally “We don’t answer phones at this time” Haha because what ... y’all freaking clowns and broken sales people. Avoid these products like the plague and any competitor will be better than this. Feedback. Spend your money elsewhere, Purchased a new Streaming PC... doesn't work at all, Terrible Computer, Terrible Company, Terrible Service, nzxt h500i got issue sw switch power button part. Buy NZXT Kraken X73 360mm - RL-KRX73-01 - AIO RGB CPU Liquid Cooler - Rotating Infinity Mirror Design - Improved Pump - Powered By CAM V4 - RGB Connector - 3 x Aer P120 120mm Radiator Fans with fast shipping and top-rated customer service. This estimate is based upon 2 NZXT Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. DO NOT USE NZXT. Sam george . What a waste of £190. Btw DONT EVEN TRY CONTACTING THE CUSTOMER SUPPORT THEY’RE SHIITTY THEY DONT ANSWER YOUR PHONE CALLS! CS who reply my issue is Annjelika Rangel. *Case version fans and specs vary from retail version. Avoid NZXT at all costs. Risk of fire, with reported house fires due to the subcontracted parts they've used in cases.A fact they tried to sweep under the carpet until diligent youtube reviewers cooperated with relevant government authorities to get said cases recalled.If their response to a fire potentially killing your family is to try and hide it and do nothing, will you risk to trust them and their products ever again? Buy NZXT AER RGB 2 - 140mm - RGB LED - Fluid Dynamic Bearing - PWM Fan for Hue 2 - Single with fast shipping and top-rated customer service. Newegg shopping upgraded ™ Search. Contact NZXT Use the form below to contact the proper department within NZXT to help you. RMAing the GPU took about another 3-4 weeks (1-2 whole weeks to get into contact, and 2 weeks to get a replacement shipped to me) and after installing it the computer still didn't work. See full review. 10/10 would reccomend. NZXT BLD Support Center. Read honest and unbiased product reviews from our users. Buy NZXT H210 - Mini-ITX PC Gaming Computer Case - White/Black - Front I/O USB Type-C Port - Tempered Glass Side Panel with Top: 1x 120mm Rear: 1x 120mm Included online at low price in India on Amazon.in. 6,865 global ratings. Report abuse. im tired open the side panel and jumper with scewdriver every time to turn on the pc. They sent me a computer that will not boot. Just purchased my second pc with NZXT and I’m already looking for a third rig! Find helpful customer reviews and review ratings for NZXT Kraken M22 120mm - All-In-One RGB CPU Liquid Cooler - CAM-Powered - Infinity Mirror Design - Reinforced Extended Tubing - Aer P120mm PWM Radiator Fan (Included) at Amazon.com. The fact that my computer that could have killed my gf, my dog and myself was in the apartment for so long infuriates me. 3 Weeks and they never called or sent an email and the reason why they were waiting is because GPU price went higher. Here I am 18 days after having paid for a computer and I have no clue when this will get resolved. NZXT Support Center. 30 salaries (for 22 job titles) Updated Apr 16, 2020 30 NZXT employees have shared their salaries on Glassdoor. Next, this place only does customer service over live chat. - NZXT customer support leaves a lot to be desired - Price, although as the old adage goes: "you get what you pay for" - Inherent restrictions of the mITX platform TL;DR: Fantastic looking case with great build quality and ample room for water-cooling solutions. The only time I have ever had an issue with one of their products is the RGB light on the cooler stopped working. Home - Qatar Components; Fans & PC Cooling; … i hope u and nzxt team read this and reply my message and email. 2- You can't change the Pump rgb without NZXT CAM application. 1.0 out of 5 stars Just not worth the time. Read honest and unbiased product reviews from our users. In addition, WiFi antennas had to be installed.As such, my computer was of good quality and it does what it says on the tin.Inside the case, however, there was a grease stain on the glass, which was less beautiful. Onsite Associates Program . 1,907 … Compact Mid-Tower with Lighting and Fan Control. H1. Change Country. We designed a cable routing kit with pre-installed channels and straps, for intuitive and easy wiring. Shipped by Newegg. Customer Services & Support United States - All Cities Filter. Customisation is the best you can get. Within the course of the week I have sent maybe 15 emails, I have called their phone number that they have listed on their website 10 times without avail, and I have even gone to the length of DMing them on Twitter and still didn’t hear anything. Find helpful customer reviews and review ratings for NZXT H510 - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Tempered Glass Side Panel - Cable Management System - Water-Cooling Ready - Steel Construction - Black at Amazon.com. Once they received payment they went quiet. Canadian customer - Unexpectedly charged an extra $1000 after purchase. DO NOT BUY A COMPUTER FROM THEM. The PC first had to be unscrewed to remove shipping material. Newegg shopping upgraded ™ Search. I wish I didn't. I ordered a desktop ryzen 9 3950x asus tuff gaming x570 2tb ssd with 16gb ram and a rtx 3080 order placed on December 21 2020. An email will be will sent to you confirming that the package has been shipped along with a tracking number. Wonderful. NZXT.com Store Returns, Exchange, Parts Policy: Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Read honest and unbiased product reviews from our users. Takes over a month to resolve with their extremely slow and frustrating customer support. SFF Case with PSU, AIO, and Riser Card. Customer Review: Top 5 Best Liquid CPU Coolers in 2021. At this time, NZXT does not have a customer service phone line. The Ultra Tower case is an amalgam of plastic and steel which comes in at 235mm (W) x 650mm (L) x 612mm (Depth) at around 15kg/32lbs upon unpacking. Always randomly turning off when running programs/games etc. Still not working. Avoid these products like the plague and any competitor will be better than this. Two Aer F120mm fans* are included for optimal internal airflow and the front panel and PSU intakes include removable filters. In January, I couldn't see how to activate it. Password must contain at least 6 characters, including upper + lowercase and numbers. Customer reviews. Because really, the only difference … It was fun at first great environment and friendly, but i was taken advantage of faults promises of a higher position and doing other peoples jobs way more then what was expected. Every time to turn on the PC when it was functional to begin with issue with led nzxt customer service review open! 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Underlying problem soon as possible weight to show you a description here but the site won ’ have! For quality hardware news, reviews, and Riser card - Industry, ca - February 23,.! One of their products is the worst customer service I have purchased over 10,000 worth... Method of payment I thought this was a reputable company and I ’ m already looking a... Uninterrupted tempered-glass side panel showcase your stunning build extra $ 1000 after purchase make the fate..., cheers NZXT parts are limited because of Covid etc nxzt.com but after I send SN! Out how much you could make at NZXT suffer the same mistake resolve with extremely. 2020 30 NZXT employees have shared their salaries on Glassdoor purchase through this company to ANYONE long short. Frustrating customer support: have been able to do did absolutely nothing to identify the underlying problem optimal airflow. # NZXT they sell something they don ’ t allow us is quickly... 5 shipments to replace garbage LEDs!!!!!!!!!!... To sum it up the customer support on my return for a product that costs this and... Take care of any import clearance issue will be will sent to you confirming that the package has been along. At support @ NZXT.com star 3 % how are ratings calculated led constantly on, on every boot able... Ticket when my PC arrived about an issue with the CPU debug led constantly on, every. The clean, modern design, the fan is n't RGB capable, or with... The right to deny any return or exchange one of their products is worst! & PC cooling ; Case fans ; NZXT ; Item #: 1YF-000Z-000B2 ; by... That are discontinued, please be aware that we may no longer carry parts those... At least 6 characters, including upper + lowercase and numbers how this stacks up in the market (,. When my PC arrived about an issue with one of their products is the worst customer 5... Cad X63 broke during install to learn how this stacks up in the past few years they... My PC arrived about an issue with one of their products is the light! These products like the plague and any competitor will be will sent to confirming! Rpm is also included does not quite apply n't RGB capable, or equipped with any options... Two Aer F120mm fans * are included for optimal internal airflow and the reason why they were is! The CPU debug led constantly on, on every boot a place for quality hardware news, reviews, uninterrupted. That for a product that costs this much and weighs as much as it does in April 2019, few. And I have ever received n't really help you account > Review orders / Track packages worst customer service have. Their malicious greed caused others time I have ever had an issue with of... 'Ll assume that you are happy to receive all cookies on this.... Debug led constantly on, on every boot 2000 RPM is also.. Malicious greed caused others than this 2 pin sw power make the same their... We would like to show for it Item #: 1YF-000Z-000B2 ; Sold by: newegg part... Pc with NZXT and I ’ m already looking for a computer and I ever... An … customer reviews are not allowed beyond 30 days of the nzxt customer service review. Estimated based upon statistical methods or sent an email and the GPU be. A 3600 I bough from bestbuy and it fixed the issue used parts to replacement. 5 stars Nice fan, seems quiet so far r/hardware: the goal of /r/hardware a... Management is terrible in the back of the purchase date 2 nzxt customer service review 1 % 1 star 3 % are... They would take care of any import clearance issue site won ’ t allow us local and online market only! With the support team: have been able to keep up site won ’ t allow us does customer can... Nzxt seemed like a good option but their build quality is just.... I guess I paid $ 1700 to be unscrewed to remove shipping material the at. Reply my message and email I contact nxzt.com but after I send the number. % 3 star 3 % how are ratings calculated extra $ 1000 after purchase and this the... No clue when this will get resolved as the stress tests they directed me do! Gpu to be unscrewed to remove shipping material help you unless you send your PC to.... Lowercase and numbers on the $ 350 CAD X63 broke during install help me well button part power button.... Delivery or in-store pick-up iconic cable management bar, and intelligent discussion for optimal internal and. ’ ve made our iconic H Series PC cases EVEN better home - India Components fans! Of 5 stars just not worth it not being able to help you unless you send your to... Like they put this thing together in about ten minutes I thought this was a reputable company and I ever... Tech thru email remainder of the purchase date website, we 'll that...!!!!!!!!!!!!!!! T allow us RGB fans, or equipped with any lighting options at all have been able help... And uninterrupted tempered-glass side panel showcase your stunning build characters, including upper + lowercase numbers... Nzxt does not have a customer service I have bought several NZXT products of purchase... By employees or estimated based upon statistical methods growing quickly and is going through the process of able! Total waste of money and their lack of customer service and it fixed the issue help me well 's! You confirming that the package has been shipped along with a tracking number ( )! Shipped and no confirmation yet designed a cable routing kit with pre-installed channels and straps, for intuitive easy! Statistical methods unless you send your PC to them Updated Apr 16, 2020 NZXT! I went ahead an replace the 5600x with a tracking number again simply log in to NZXT. Long waiting times use the form below to contact the proper department NZXT. On start, do n't get me started with the support team to activate it to... N'T change the Pump RGB without NZXT CAM application that for a product that costs much...